Friday, 23 July 2010

Double loop learning








I do apologize about the white space. I made the mistake to type this in word and use a table and then failed to figure out how to get it into blogger nicer than what you see below. Hopefully the content is in there and that is the important bit ;)


This was a session led by Benjamin Mitchell. He got me
interested in the topic because this were the first 3 words he said when he
arrived ;) There were a lot of people in this session and I was late so I do
not have the names instead I focused on trying to capture as much as I could.


The main idea as far as I understood is that there are a
couple of behaviour models when talking to people and based on which you choose
you get different value in the response. The goal is to choose a strategy/model
that allows you to generate learning (double loop learning) rather than to
close the communication loop and generate... Nothing?!


So this is how it looked like:





















Governing variables



Action strategies



Consequences



Model 1


-         
Win, do not lose


-         
Achieve your purpose


-         
Suppress emotion


-         
Emphasize rationality



-         
Control  environment


-         
Track


-         
Protect self



-      
defensive relationship


-      
little public


-      
reduces valid information


 



Everything above characterizes single loop
learning


We revert to this mode when we feel threatened or
embarrassed


 



Model 2


-           
Valid info


-           
Feel informed and have been
given choice


-           
Internal commitment


 



-     
Shared control


-     
Illustrate evaluations


-     
Surface conflict views


-     
Encourage public testing



-      
High freedom of choice


-      
Increased likelihood of double loop learning


-      
Minimum defensive relationship




 



Defensive routines are: easing in, requesting help,
delivering bad news, saving face. Bypass routines are covered up: inventing
motives – e.g. if I explain harder or overwhelm them with my logic they will
get it; holding others accountable; casual explanations; story telling.



It is apparently all explained by Chris Argyris’a and I have
made notes of 2 books – “59 seconds” and “Discussing the undiscussable”.



The last thing I have looks like this ( which presumably
represents a system or organization)



Thinking    -> System   -> Performance



We need to change the thinking to move to double loop
learning.



 







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